In England, councils can only act on evergreen hedges over 2m if informal talks fail; deciduous hedges and single trees are different.
Only hedges meeting this legal definition can be the subject of a formal high hedge complaint.
Councils can refuse to investigate if you haven't first made a reasonable attempt to resolve the problem informally.
The high hedges complaint procedure is a statutory process under the Anti-social Behaviour Act 2003.
Failing to comply with a council remedial notice on a high hedge is a criminal offence.