Last updated: 21 September 2026 · Version 2026-09-21
HomeGraft gives general guidance, not professional advice. You use our guides at your own risk. If a job is notifiable, structural, or involves gas, gas appliances or mains electrics, get a qualified professional. If you are not sure, stop and ask one.
These terms are the agreement between you and us, covering your use of the HomeGraft app and website. By creating an account or using the app, you accept them. If you do not accept them, please do not use the app.
Our guides are written to be careful and accurate, but they are general information for a general reader. We have never seen your house. We do not know what is behind your walls, how your property was built, what previous owners did to it, or what condition anything is in.
You are responsible for the work you carry out. You must judge whether a job is within your competence, and stop if it is not.
You must use a qualified, registered professional for:
Where a guide mentions a regulation, that is a prompt to check the current rules yourself with your local authority building control or a qualified professional. Regulations change and vary between England, Wales, Scotland and Northern Ireland. Our guides are not a substitute for approval, inspection or certification, and following one does not make work compliant.
Before drilling, cutting or chasing, treat every wall, floor and ceiling as if it has a cable or pipe in it, and prove otherwise. A detector reduces the risk but does not remove it.
The AI helper explains steps in simpler terms. It is generated by a language model and can be wrong. Treat its answers as a starting point, never as a safety check, a regulatory ruling or a substitute for a professional. The safety disclaimer above applies to AI answers in full.
You agree not to:
We may suspend or close an account that breaks these rules. Where it is fair to do so we will warn you first and, if you have paid, refund the unused part of your subscription.
The guides, text, design and code are ours and are protected by copyright. You may use them for your own DIY projects, including at your own home and for personal use — that is what they are for. You may not redistribute them commercially.
Anything you create in the app — your projects, notes and measurements — stays yours. You give us only the permission needed to store and display it back to you.
Every guide on HomeGraft is free to read, with no account needed. Paid plans cover saved projects, AI usage and removing ads.
Prices are in pounds sterling and include VAT where it applies. Payments are handled by Stripe; we never see your card details.
Plus and Pro renew automatically. You are charged the same amount every month, on the anniversary of the day you signed up, using the card you gave us, and it continues until you cancel. There is no minimum term and no cancellation fee. Basic does not renew— it is a single payment.
How to cancel a subscription. Go to your profile page and use Manage billing, which opens the Stripe billing portal, and cancel there. You can also just email hello@homegraft.co.uk and we will do it for you. Cancelling stops the next payment: you keep the paid features until the end of the month you have already paid for, and then the account drops back to Free. Nothing you have saved is deleted.
If a payment fails we may suspend the paid features until it goes through.
Monthly AI allowances reset at the start of each calendar month and do not roll over. They exist to keep costs sane, not to catch you out — if you hit a limit through normal use, get in touch.
We may change prices, but not for a period you have already paid for. We will give at least 30 days' notice of a change to a subscription price, and you can cancel before it takes effect.
Because you buy from us online without meeting us, the Consumer Contracts Regulations 2013 normally give you 14 days to change your mind, starting the day you buy. What happens when you ask for access to start straight away depends on which plan you bought, because the law treats the two kinds differently. At checkout we show you which one applies and ask you to tick a box confirming it.
We treat a monthly subscription as a service: something we supply to you continuously rather than hand over once. At checkout you ask us to start it immediately, and you still keep your 14-day right to cancel.
If you cancel within those 14 days we refund what you paid, less a proportionate amount for the days you had access. Cancel on day 7 of a 30-day month on Plus and you would get back roughly three quarters of the £9.99. To do it, email hello@homegraft.co.uk— one line is enough and you do not have to give a reason. We refund within 14 days of being told, to the card you paid with.
Basic is a one-off payment that permanently removes ads. We treat it as digital content, because it is delivered in full the moment you buy it and there is nothing left for us to supply afterwards. At checkout you consent to it starting immediately and acknowledge that, once it has, you lose the 14-day right to cancel. That is exactly what the tickbox says, which is why we ask you to tick it rather than burying it down here.
We will still refund a genuine mistake. If you bought Basic by accident, bought it twice, or bought it minutes ago and changed your mind, email hello@homegraft.co.ukand we will refund you. That is a goodwill policy rather than a legal obligation — we would far rather hand back £4.99 than argue about it.
These are the exact words, shown here so you can read them before you get to the payment page. They are the same sentences the checkout uses, and the one you tick is recorded against your purchase along with the date and the version of these terms.
All of the above is about changing your mind. It is separate from your rights under the Consumer Rights Act 2015: if what we sold you is faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, a replacement or your money back. Nothing in these terms affects those rights.
Beyond the cases above we do not usually refund part-months when you cancel a subscription mid-period — you keep the features until the period ends instead. If we get something badly wrong, or we withdraw something you have paid for, we will put it right. If you think a charge is a mistake, email hello@homegraft.co.uk and we will look at it properly rather than hide behind this page.
Refunds go back to the card you paid with, through Stripe, and usually reach you within a few working days of us approving them.
You can close your account at any time. See the Privacy Policyfor how to have your data deleted. Closing your account does not by itself cancel a subscription — cancel that first, or email us and we will do both.
Some of the retailer links beside the materials in a guide are affiliate links: if you buy after clicking one, the retailer may pay us a small commission, at no extra cost to you. It never changes what a guide tells you to buy. Which retailers pay us, and which earn us nothing, is set out in full on our affiliate disclosure page.
Buying from a retailer is a contract between you and them, not with us. Their terms, delivery and returns policies apply, and we are not responsible for what they sell you.
We try to keep HomeGraft running, but we do not promise it will always be available or error-free. We may change, suspend or withdraw features. If we permanently withdraw a paid feature you have paid for, we will refund you fairly.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under UK law. Your statutory rights as a consumer are not affected.
Subject to that:
We may update these terms. We will change the date at the top, and for significant changes we will tell you in the app or by email. If you keep using HomeGraft after a change, you accept the new terms.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can bring proceedings in your own courts.
Email hello@homegraft.co.uk. We aim to reply within a few working days. We are Mateusz Fedder trading as HomeGraft, and our postal address is Flat 50/21 Hesperus Crossway, Edinburgh, EH5 1SL.
If we cannot sort something out between us, you can raise it with an alternative dispute resolution provider, or take it to court. Nothing here stops you doing either.
See also Privacy Policy and Affiliate Disclosure.